Contact Us
What this form cannot do
Because this page is editorial rather than administrative, the contact form here is not a channel for resolving account issues, and treating it as one will only delay you. Planet 7’s own support desk is the only place that can act on anything tied to your player account, and that separation is deliberate.
Account and payment concerns
Deposits, withdrawals, verification documents, bonus credits and wagering questions all sit with the operator. The editorial team has no access to your player profile, no visibility into your transaction history and no ability to alter a balance or reverse a payment. When a payout is late or a deposit has not landed, the operator is the party that holds the records and the authority to fix it; a message sent here would simply be forwarded at best, and at worst it would sit unanswered while your issue worsens. Go straight to the casino’s support channels for anything involving money, identity checks or account access. The same applies to self-exclusion requests and any responsible-gambling tools you want activated — those are operational actions that only the operator can perform.
Corrections and outdated listings
What this form is genuinely for is the accuracy of the reviews themselves. If a bonus term has changed since the last update, a game has been removed from the lobby, a payment method no longer appears at cashier, or the wagering requirements read differently from what the review states, that is precisely the kind of report the editorial team needs. Where a correction is verified against the operator’s own published terms, the review is amended without undue delay. Reports that arrive without a reference to the page in question, or without an indication of what the current text claims versus what the operator now shows, take longer to process because the team has to locate the discrepancy first. Including the relevant page heading and the specific line that is wrong speeds the correction up considerably.
Questions the team can answer
Clarification about how a review reached its verdict, what a stated wagering figure means in practice, or why a particular game was assigned a given volatility rating are legitimate enquiries for the editorial side. General questions about how online casino reviews are researched, or about the criteria used to judge a site, also belong here. Anything that asks for a ruling on your individual situation — whether you qualify for a bonus, whether a withdrawal will clear, whether a particular deposit method suits your bank — is outside the team’s remit, and the operator is the only party who can answer with authority. The editorial side can explain what a term generally means, but it cannot interpret how that term applies to your specific account.